FAQs

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Order Status

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted, you will receive an email notification indicating the status of your order. If your order is under review, you will receive a subsequent email indicating the results within one business day.

Once your order is confirmed, our Client Services team will be glad to provide order status information for you. Please contact us at clientservices@dvf.com or 888-472-2383.

Locate an item

Please use the search bar in the upper-right corner of the website to search by item name, style number, or color.

If you are unable to locate the desired item and have the item name and color, please contact us at clientservices@dvf.com or 888-472-2383 so that we may locate the item for you.

If you have a link or photo of the item, please email it to us at clientservices@dvf.com.

If you have an item description, please email us at clientservices@dvf.com with as much information as possible so that we may assist you further: Item style, color, print or solid, length, sleeve and collar type, when and where you saw the item.

Return Status

We refund the cost of the returned merchandise within 10 business days of receipt to our warehouse and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 3-5 additional business days to post the refund to your account.

Cancel/Change Your Order

Please note, we are unable to accept any changes or cancellations to your order once it has been confirmed. You will receive an email at that time.

For all other inquiries, please contact Client Services at clientservices@dvf.com or 888-472-2383. We will do our best to accommodate your request.

Return Policy


Holiday Return Policy

Items purchased November 19, 2018 – December 25, 2018 may be returned to DVF.com and Store locations through January 31, 2019 for full refund or store credit, depending on original form of payment unless marked as final sale. All in store cash purchases will be refunded as store credit.

Please note that the option to exchange is only available in stores and is excluded from online purchases. All full price purchases made after December 25, 2018 will be subject to standard 30-day DVF return policy. Swimwear is final sale. Product in its original and unworn condition, with all tickets attached, and the original sales receipt must be presented in order for the refund, exchange in store or store credit to be processed. Products that have been worn, altered or that are missing tags will not be eligible for refund, exchange or store credit.

Store Only:
Gift cards and store credit cannot be replaced if lost or stolen.
Full-price stores cannot accept returns or exchanges from Outlet locations.


DVF.com offers FREE returns within 30 days

Items may be returned to DVF.com and Store locations within 30 days for full refund or store credit, depending on original form of payment unless marked as final sale. All in store cash purchases will be refunded as store credit.

Please note that the option to exchange is only available in stores and is excluded from online purchases. Items marked as Final Sale cannot be returned or exchanged. . Product in its original and unworn condition, with all tickets attached, and the original sales receipt must be presented in order for the refund, exchange in store or store credit to be processed. Products that have been worn, altered or that are missing tags will not be eligible for refund, exchange or store credit.

Store Only:
Gift cards and store credit cannot be replaced if lost or stolen.
Full-price stores cannot accept returns or exchanges from Outlet locations.


RETURN INSTRUCTIONS


United States

CLICK HERE to initiate your online return and print a shipping label.
Once your package is ready for shipment, you may drop it off at the nearest FedEx location.

CLICK HERE to find nearest drop off location. *In order to expedite the return process please drop off your return package at a FedEx location.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


United Kingdom

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


European Union countries

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


World site

CLICK HERE to initiate your online return. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Fit Advice

Please view our size guide for information about the fit of our products.

Most of our items run true to size. Our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut items.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions:

P = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at clientservices@dvf.com or 888-472-2383 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Price Adjustments

Price adjust a previous DVF.com order | Promotions

Temporary promotions unfortunately cannot be applied to previous purchases.

Price adjust a previous DVF.com order | Markdowns

We can price adjust items marked on sale within one week of the order date or if the shipment is not yet delivered.

Price match other retailers

We are glad to price match other retailers’ markdowns of up to 50% off original retail price. Please note that the items must be the same color and size to be eligible. Price Adjustments will be granted within 7 days of the original purchase and do not apply to promotions.

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