Returns / Exchanges

How long do I have to return an item?

Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 18 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. We do not reimburse shipping fees. Items received after 18 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. We unfortunately cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or more value and we will charge you the difference.

 

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.

For your convenience, orders shipped within the US will have a UPS return label included with the package (excluding luggage). You may drop your return off at any UPS location for shipment. A fee of $7.00 will be deducted from your refund for the return shipping costs. Please retain a record of the return tracking number for future reference.


Please send all returns and exchanges to the following address:

UNITED STATES & CANADA (Apparel & Accessories only)

DVF.com
Attn: Returns Department
1000 Castle Road
Secaucus, NJ 07094

UNITED STATES (Luggage only)

Diane von Furstenberg Luggage Returns
c/o Randa Logistics
201 Ireland Drive
Suite 108
McCarran, NV 89434

UK and European Union COUNTRIES

DVF.com
eCommerce Returns Department
c/o Panalpina World Transport BV
Cargo Forum, Flight Forum 2550
5657 DZ Eindhoven Airport,
The Netherlands

ALL OTHER COUNTRIES

DVF.com
Attn: Returns Department
1000 Castle Road
Secaucus, NJ 07094

How do I exchange an item?

UNITED STATES

Please see the above section for our return policy and return address. Please write a note on your invoice indicating which item(s) you are returning and what items, colors, and sizes you’d like for your exchange. Any difference in price will be charged or refunded onto your credit card. We unfortunately cannot hold items for exchanges, but if your item(s) are unavailable at the time of processing, we will do everything we can to get the item(s) for you. If your requested item(s) have completely sold out, we will notify you by email and will refund you instead. Please note that it takes 10 business days for us to process exchanges. We unfortunately cannot confirm delivery of your return, but you will receive an email when your exchange is shipped.

Please send all returns and exchanges to the following address:

UNITED STATES & CANADA (Apparel & Accessories only)

DVF.com
Attn: Returns Department
1000 Castle Road
Secaucus, NJ 07094

UNITED STATES (Luggage only)

Diane von Furstenberg Luggage Returns
c/o Randa Logistics
201 Ireland Drive
Suite 108
McCarran, NV 89434

UK and European Union COUNTRIES

DVF.com
eCommerce Returns Department
c/o Panalpina World Transport BV
Cargo Forum, Flight Forum 2550
5657 DZ Eindhoven Airport,
The Netherlands

ALL OTHER COUNTRIES

DVF.com
Attn: Returns Department
1000 Castle Road
Secaucus, NJ 07094

May I return to a DVF Shop?

Items purchased on DVF.com may be returned to any US Diane von Furstenberg boutique for Exchange or Store Credit within 18 days of purchase date. In Store returns will only be accepted and processed upon presentation of an original receipt from DVF.com. Store Associates will send the returned merchandise back to our warehouse free of charge. You will receive your refund once we receive the merchandise back to our warehouse and process the return. Returns sent from the stores may take up to 3 weeks to process.