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Returns

Return Policy

Holiday Return Policy

DVF.com orders placed November 20, 2016 through December 24, 2016 can be returned until January 15, 2017 for a full refund.


DVF.com offers FREE returns within 30 days

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded. Please allow 10 business days to see the refund in your account. The refund can only be issued to the card that was used to purchase. If you receive a gift, you will be issued a gift card in the amount of the item purchased. Gift cards do not expire are valid online and in store.

Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.


For your convenience, orders shipped within the US will have a UPS return label included with the package. You may also drop your return off at any UPS location for shipment or schedule a pickup with UPS.com. Please retain a record of the return tracking number for future reference.


RETURN INSTRUCTIONS


In your package, is a white envelope marked DVF which includes a return form, packing slip and a prepaid label. Please complete the return form and use the label to send the package back to our facilities.


All returns are to be sent to the following address:

UNITED STATES

DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

UK and European Union COUNTRIES

DVF.com
eCommerce Returns
c/o Bleckmann
Hanzepoort 30
7575 DA Oldenzaal
Netherlands

ALL OTHER COUNTRIES

If you are not satisfied with your purchase, please contact us at cseshopinternational@dvf.com or call 1.888.472.2383 and Customer Service will provide you with further instructions on where returns should be shipped. All returns require a Return Merchandise Authorization (RMA) in order to be processed. You will be sent an RMA via email that must be printed and enclosed with your return. If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Return to DVF Retail Shop

Items purchased on DVF.com may be returned to any full price U.S. DVF boutique for Exchange or Store Credit within 30 days of purchase date. Items purchased on DVF.com may not be returned at U.S. DVF Outlets. In Store full price returns will only be accepted and processed upon presentation of an original receipt from DVF.com. Store Associates will send the returned merchandise back to our warehouse free of charge. You will receive your refund once we receive the merchandise back to our warehouse and process the return. Returns sent from the full price stores may take up to 10 business days to process.

Return Status

We are unable to provide delivery confirmation, but you will receive an email with the total refund amount when the return is complete. Please allow up to 10 business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. DVF.COM does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing. Exchanges are accepted at any DVF Retail Store, excluding Outlet locations. Please contact our Online Customer Experience Team at CSEShop@DVF.com or 888-472-2383 for assistance.

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