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Product Information

DVF Luggage

We partner with Randa Luggage to produce DVF luggage. Randa can assist you directly with any questions or concerns regarding DVF luggage, including care, parts, and warranties.

For assistance with repair, please complete their online Warranty Form.

Randa's contact information is also listed below:

973-873-9050 x 9051
Service@RandaLuggage.com
www.RandaLuggage.com

Damage/Repair

Damaged bags, belts, gloves, leather accessories, scarves

Due to the delicate nature of our materials, we are unable to repair damage caused by regular wear and tear. However, we're happy to review damages to bags, belts, gloves, leather accessories, and scarves which result from a manufacturing defect.

If you believe that there is a defect in materials and/or workmanship to your bag, belt, gloves, leather accessory, and scarf, please contact us at CSEShop@DVF.com for further instructions.

Damaged DVF Luggage

We partner with Randa Luggage to produce DVF luggage. Randa can assist you directly with any questions or concerns regarding DVF luggage, including care, parts, and warranties.

For assistance with repair, please complete their online Warranty Form.

Randa's contact information is also listed below:

973-873-9050 x 9051
Service@RandaLuggage.com
www.RandaLuggage.com

Damaged DVF Eyewear

We partner with Marchon eyewear to produce DVF eyewear. Marchon can assist you directly with any questions or concerns regarding DVF eyewear, including care, parts, and warranties. For assistance, please contact Marchon at:

800-645-1300
cs@marchon.com
www.marchon.com

All other damaged items

Due to the delicate nature of our materials, we are unable to repair damage caused by regular wear and tear. However, we're happy to review manufacturing defects for items that are within 3 months of when they appeared in store. For manufacturing defects to items beyond 3 months, please contact the shop you purchased the item at and they will be happy to assist you. We are unable to replace buttons.

If you believe item purchased online at DVF.com has a defect in materials and/or workmanship, please contact us at CSEShop@DVF.com for further instructions.

Replacement belt

We will do our best to obtain a replacement belt for items that are within 3 months of when they appeared in store. Please note that replacement belts are $15.00, and the timeline for a response is up to three weeks. Please provide the below information to our Customer Service team at CSEShop@DVF.com or 888-472-2383.

  1. Item name and style # (On the inside seam of the item there should be a tag with the name of the item, and a style # beginning with a letter that is 10 characters long)
  2. Item color
  3. Item size
  4. To what name, address, and phone number should we ship the replacement to?
  5. Please supply the below credit card information for the $15.00 charge:
    (Your card will not be charged until it is confirmed that we can obtain a replacement.)
    • Name on credit card
    • Billing address, city, state, and postal code
    • Billing Phone Number
    • Email address
    • Phone number where we may reach you for your credit card information.

Product Care

Clothing

All of our products are "dry clean only." We do not recommend any of our products be hand or machine washed. All of our products are tested for color fastness during normal wear and dry cleaning. DVF is not responsible for any damages that could occur when proper instructions are not taken.

Please keep in mind due to the delicate nature of DVF designs, any embellishment, snap, or button, must also be handled with extreme care. We include replacements for these parts with each DVF item.

Handbags and Small Leather Goods

Treat all handbags and small leather goods with special care and always store in a protective dust bag when not in use.

Keep all handbags and small leather goods away from water to prevent stains and hardware tarnishing.

Apply a light leather cleaner/conditioner to leather handbags and small leather goods as needed. Please ensure cleaner/conditioner is tested and applied in a small inconspicuous area before fully applying as some cleaners/conditioners can remove color and finish.

Visit a reputable leather care professional for refurbishment or repair due to normal wear and tear. Lovin’ My Bags is a great place that specializes in high end leather goods.

Tech items

Keep away from water and high heat and store properly when not in use.

Shoes

Suede

Suede shoes, by their nature, must be treated differently than leather or fabric shoes. Suede shoes should be brushed using a suede brush which can be purchased at any quality shoe repair shop, at better retail stores or on line.

To maintain the look of the suede, the brush should be used after each wearing and only when the shoes are completely dry. Always brush in the same direction, not back and forth. The suede brush will restore the nap and remove any dirt that may have accumulated.

We do not recommend that you use a suede protector as the results will depend on the quality of the protectant and cannot be guaranteed by us.

Stains on suede shoes should be treated by a qualified cobbler.

Leather
Caring for your leather shoes is essential in order for them to look their best and so you can enjoy them for many years to come. Leather shoes should be treated with a coat of polish right out of the box using a quality shoe polish or cream. Shoes should be dry before they are shined. Start by wiping the shoes with a soft cloth to remove any dirt. Then follow the manufacturer’s directions in applying the polish or cream. Finally, buff the shoes with a soft shoe brush.

Patent Leather
Patent leather shoes should be dry and any dirt should be removed using a soft cloth. Apply a very small amount of petroleum jelly to a soft cloth and apply to the patent leather. Let stand for 5 minutes and then buff to achieve a high shine.

Leather Soles
Using a soft cloth, apply a water-repellent leather conditioner as instructed on the product label to your shoes' leather soles before you wear them. Apply a small amount of saddle soap to a damp cloth and work it into a lather. Apply the lather to the shoe sole and thoroughly work it into the leather. Once the soap is applied, take a soft, dry cloth and remove any dirt from the leather that the soap has worked from the soles.

DVF Eyewear Proposition 65 Notice

Warning: This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, please click here.

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