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FAQs

Order Status

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted, you will receive an email notification indicating the status of your order. If your order is under review, you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time.

Once your order is confirmed, our Customer Service team will be glad to provide order status information for you. Please contact us at CSEShop@DVF.com or 888-472-2383.

Locate an item

Please use the search bar in the upper-right corner of the website to search by item name, style number, or color.

If you are unable to locate the desired item and have the item name and color, please contact us at CSEShop@DVF.com or 888-472-2383 so that we may locate the item for you.

If you have a link or photo of the item, please email it to us at CSEShop@DVF.com.

If you have an item description, please email us at CSEShop@DVF.com with as much information as possible so that we may assist you further: Item style, color, print or solid, length, sleeve and collar type, when and where you saw the item.

Return Status

We are unable to provide delivery confirmation, but you will receive an email with the total refund amount when the return is complete. Please allow up to 10 business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. DVF.COM does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing. Exchanges are accepted at any DVF Retail Store, excluding Outlet locations. Please contact our Online Customer Experience Team at CSEShop@DVF.com or 888-472-2383 for assistance.

Cancel/Change Your Order

Please note, we are unable to accept any changes or cancellations to your order once it has been confirmed. You will receive an email at that time.

For all other inquiries, please contact customer service at CSEShop@DVF.com or 888-472-2383. We will do our best to accommodate your request.

Return Policy

Holiday Return Policy

DVF.com orders placed November 20, 2016 through December 24, 2016 can be returned until January 15, 2017 for a full refund.


DVF.com offers FREE returns within 30 days

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded. Please allow 10 business days to see the refund in your account. The refund can only be issued to the card that was used to purchase. If you receive a gift, you will be issued a gift card in the amount of the item purchased. Gift cards do not expire are valid online and in store.

Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.


For your convenience, orders shipped within the US will have a UPS return label included with the package. You may also drop your return off at any UPS location for shipment or schedule a pickup with UPS.com. Please retain a record of the return tracking number for future reference.


RETURN INSTRUCTIONS


In your package, is a white envelope marked DVF which includes a return form, packing slip and a prepaid label. Please complete the return form and use the label to send the package back to our facilities.


All returns are to be sent to the following address:

UNITED STATES

DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

UK and European Union COUNTRIES

DVF.com
eCommerce Returns
c/o Bleckmann
Hanzepoort 30
7575 DA Oldenzaal
Netherlands

ALL OTHER COUNTRIES

If you are not satisfied with your purchase, please contact us at cseshopinternational@dvf.com or call 1.888.472.2383 and Customer Service will provide you with further instructions on where returns should be shipped. All returns require a Return Merchandise Authorization (RMA) in order to be processed. You will be sent an RMA via email that must be printed and enclosed with your return. If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Fit Advice

Please view our size guide for information about the fit of our products.

Most of our items run true to size. Our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut items.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions:

P = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Customer Service at CSEShop@DVF.com or 888-472-2383 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Price Adjustments

Price adjust a previous DVF.com order | Promotions

Temporary promotions unfortunately cannot be applied to previous purchases.

Price adjust a previous DVF.com order | Markdowns

We can price adjust items marked on sale within one week of the order date or if the shipment is not yet delivered. Please note that if the item is now Final Sale, it cannot be returned for any reason.

Price match other stores

We will be glad to price match other stores’ markdowns of up to 50% off original retail price. Please note that the items must be the same color. If an order has already been placed on DVF.com, we can price match within one week of the order date or if the shipment is not yet delivered.

Please contact us at CSEShop@DVF.com or 888-472-2383 for assistance. We will need a link to the item at the lower price, or if this item is not online, the store’s name, city/state, and phone number.

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