Enjoy an Additional 25% Off*
Use code FRIENDS25

Disclaimer:

Enjoy an additional 25% off with code FRIENDS25. Offer valid September 20 2016 – September 26 2016 only on www.dvf.com and in freestanding DVF stores. Select styles excluded from discount. 25% off Promotion excludes October New Arrivals. Prices at www.dvf.com will reflect discount upon use of promotion code, FRIENDS25, at check out. Selection may vary online and in freestanding DVF stores. Price adjustments will not be granted. Standard return policies apply. Final sale items cannot be returned. Offer cannot be combined with other offers or gift cards. Offer not valid at DVF Outlets.

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Customer Service

FAQs

Order Status

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted, you will receive an email notification indicating the status of your order. If your order is under review, you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time.

Once your order is confirmed, our Customer Service team will be glad to provide order status information for you. Please contact us at CSEShop@DVF.com or 888-472-2383.

Locate an item

Please use the search bar in the upper-right corner of the website to search by item name, style number, or color.

If you are unable to locate the desired item and have the item name and color, please contact us at CSEShop@DVF.com or 888-472-2383 so that we may locate the item for you.

If you have a link or photo of the item, please email it to us at CSEShop@DVF.com.

If you have an item description, please email us at CSEShop@DVF.com with as much information as possible so that we may assist you further: Item style, color, print or solid, length, sleeve and collar type, when and where you saw the item.

Return Status

Your return will be processed within 10 business days after delivery. While we are unable to provide delivery confirmation, you will receive an email with the refund total when the return is complete. Please allow a few additional business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be glad let you know when your refund should be completed. We do not reimburse shipping fees. Please contact us at CSEShop@DVF.com or 888-472-2383 for assistance.

Cancel/Change Your Order

To cancel or change an order, please contact customer service at CSEShop@DVF.com or 888-472-2383. We will do our best to accommodate your request.

If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together upon request. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

Return Policy

DVF.com offers FREE returns within 30 days.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater and we will charge you the difference.

Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater and we will charge you the difference.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.


For your convenience, orders shipped within the US will have a UPS return label included with the package (excluding luggage). You may drop your return off at any UPS location for shipment or schedule a pickup with UPS.com. Please retain a record of the return tracking number for future reference.


Please send all returns and exchanges to the following address:

UNITED STATES & CANADA (Apparel & Accessories only)

DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

UNITED STATES (Luggage only)

Diane von Furstenberg Luggage Returns
c/o Randa Logistics
201 Ireland Drive
Suite 108
McCarran, NV 89434

UK and European Union COUNTRIES

DVF.com
eCommerce Returns
c/o Bleckmann
Hanzepoort 30
7575 DA Oldenzaal
Netherlands

ALL OTHER COUNTRIES

DVF.com
c/o Katharina Eisele
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

Fit Advice

Please view our size guide for information about the fit of our products.

Most of our items run true to size. Our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut items.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions:

P = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Customer Service at CSEShop@DVF.com or 888-472-2383 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Price Adjustments

Price adjust a previous DVF.com order | Promotions

Temporary promotions unfortunately cannot be applied to previous purchases.

Price adjust a previous DVF.com order | Markdowns

We can price adjust items marked on sale within one week of the order date or if the shipment is not yet delivered. Please note that if the item is now Final Sale, it cannot be returned for any reason.

Price match other stores

We will be glad to price match other stores’ markdowns of up to 50% off original retail price. Please note that the items must be the same color. If an order has already been placed on DVF.com, we can price match within one week of the order date or if the shipment is not yet delivered.

Please contact us at CSEShop@DVF.com or 888-472-2383 for assistance. We will need a link to the item at the lower price, or if this item is not online, the store’s name, city/state, and phone number.

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