Shipping & Returns

U.S. Shipping Options

UNITED STATES

We ship to Hawaii, Alaska and other U.S. territories. We cannot guarantee overnight shipping to Hawaii, Alaska and other U.S. territories. Shipping is not available to post office or APO/FPO boxes.

We offer UPS Standard, UPS Two Day, and UPS Next Day delivery services. Please call 1-888-472-2383 for additional information on shipping. Please note, orders must be confirmed before 1 PM ET for same-day shipping for Two Day and Next Day delivery. Orders placed after 1 PM ET will be shipped the following business day. Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise.

U.S. SHIPPING INFORMATION

Shipping Method Shipping
Charge
Order Processing Estimated Delivery
UPS Standard        $0 Orders placed after 1 PM ET will be shipped the following business day. Order is delivered within approximately 3-7 business days from the time the order is placed.
UPS Two Day        $15 Orders must be confirmed before 1 PM ET for same-day shipping. Order is delivered 2 business days after processing if confirmed by 1pm ET.
UPS Next Day        $25 Orders must be confirmed before 1 PM ET for same-day shipping (excluding holidays). Order is delivered 1 business day after processing if confirmed by 1pm ET.

International Shipping Options

Select your ship to location.

Shipping to the United Kingdom

Shipping to all European Union countries

International Select Shipping Options

Shipping Rates

For shipping internationally, just visit our international landing page, select your destination and currency, add items to your DVF Shopping Cart and then click on the Checkout button. We will calculate in your preferred currency, including any applicable duties, taxes, and shipping rates as determined by the destination's customs authority and Borderfree.

Borderfree is a global ecommerce solution that allows us to present prices in the same currency of the customer’s choice, competitive international shipping costs, and the lower possible order total. The Borderfree solution allows us to provide a elevated shopping experience to our international customers, so that you can buy from us with certainty.

Click here for all International Shipping FAQs.

Delivery Times


  • Order must be placed by 1 PM (ET) to be shipped the same day.
  • Not available for all items on the site. See product details for any shipping restrictions.
    For more information, click here read about Shipping Restrictions.
Region Countries and Territories Delivery Time Estimates
Canada Canada Standard: 4 - 12 business days
Express: 3 - 7 business days
Europe Albania, Faroe Islands, Greenland, Holy See (Vatican City), Kosovo, Russian Federation, Saint Pierre and Miquelon Express: 5 - 9 business days
Armenia, Belarus, Falkland Islands (Malvinas), Gibraltar, Guernsey (UK), Iceland, Jersey (UK), Moldova, Montenegro 6 - 10 business days
Isle of Man 3 - 6 business days
Andorra, San Marino, Serbia 4 - 7 business days
Bosnia and Herzegovina 4 - 9 business days
Georgia, Ukraine 5 - 10 business days
Liechtenstein, Macedonia, Monaco, Norway, Switzerland, Turkey 4 - 8 business days
Australia, Asia & Pacific Australia, New Zealand Standard: 7 - 15 business days
Express: 5 - 9 business days
Bangladesh, Brunei, Cambodia, Maldives, Micronesia, Pakistan, Papua New Guinea 6 - 10 business days
Fiji, French Polynesia, Myanmar 5 - 8 business days
Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Philippines, South Korea, Sri Lanka 5 - 9 business days
Samoa, Taiwan, Wallis and Futuna 4 - 8 business days
Tanzania 3 - 10 business days
Bhutan, Cook Islands, Kiribati, Laos, Nauru, Nepal, New Caledonia, Niue, Palau, Solomon Islands, Tonga, Tuvalu, Vanuatu 6 - 9 business days
Latin America, South America & Caribbean Bahamas 3 - 8 business days
Antigua and Barbuda, Bolivia, Brazil, Cayman Islands, Dominica, Grenada, Guyana, Mayotte, Netherlands Antilles, Paraguay, Peru, Saint Barthélemy 5 - 9 business days
Aruba, Bermuda, Guadeloupe, Martinique, Montserrat, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands 5 - 11 business days
Anguilla, Barbados, Belize, Bonaire; Sint Eustatius and Saba, British Virgin Islands, Chile, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Vincent and the Grenadines, Sint Maarten (Dutch side), Trinidad and Tobago, Uruguay 4 - 8 business days
Sao Tome and Principe, Suriname, Timor-Leste 6 - 10 business days
French Guinea 7 - 12 business days
Africa & Middle East Bahrain, Egypt Standard: 7 - 14 business days
Express: 5 - 9 business days
Saudi Arabia, United Arab Emirates Standard: 7 - 14 business days
Express: 4 - 8 business days
Jordan, Kuwait Standard: 7 - 14 business days
Express: 6 - 10 business days
Oman, Qatar Standard: 7 - 14 business days
Express: 5 - 9 business days
Libya, Reunion 5 - 13 business days
Benin, Burkina Faso, Ethiopia, Gabon, Gambia, Kenya, Lebanon, Mali, Mauritius, Rwanda, Senegal, Sierra Leone, Togo, Uganda, Yemen 5 - 8 business days
Algeria, Azerbaijan, Burundi, Congo, Democratic Republic of the, Congo, Republic of the, Ghana, Ivory Coast, Lesotho, Malawi, Namibia, Seychelles, South Africa 5 - 9 business days
Cameroon, Kazakhstan, Liberia, Mozambique, Niger, Nigeria, Zambia, Zimbabwe 5 - 10 business days
Chad, Eritrea, Guinea, Guinea-Bissau, Madagascar, Somalia, Swaziland, Tunisia 6 - 9 business days
Afganistan, Angola, Botswana, Cape Verde, Comoros Islands, Equatorial Guinea, Kyrgyzstan, Mauritania, Tajikistan, Uzbekistan 6 - 10 business days
Central African Republic, Djibouti 6 - 11 business days
Iraq 6 - 13 business days
Israel, Morocco 4 - 8 business days

Return Policy

DVF.com offers FREE returns within 30 days

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded. Please allow 10 business days to see the refund in your account. The refund can only be issued to the card that was used to purchase.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.


For your convenience, orders shipped within the US will have a UPS return label included with the package. You may also drop your return off at any UPS location for shipment or schedule a pickup with UPS.com. Please retain a record of the return tracking number for future reference.


RETURN INSTRUCTIONS


In your package, is a white envelope marked DVF which includes a return form, packing slip and a prepaid label. Please complete the return form and use the label to send the package back to our facilities.


All returns are to be sent to the following address:

UNITED STATES

DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

UK and European Union COUNTRIES

DVF.com
eCommerce Returns
c/o Bleckmann
Hanzepoort 30
7575 DA Oldenzaal
Netherlands

ALL OTHER COUNTRIES

If you are not satisfied with your purchase, please contact us at clientservices@dvf.com or call 1.888.472.2383 and Client Services will provide you with further instructions on where returns should be shipped. All returns require a Return Merchandise Authorization (RMA) in order to be processed. You will be sent an RMA via email that must be printed and enclosed with your return. If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Return to DVF Retail Shop

Items purchased on DVF.com may be returned to any full price U.S. DVF boutique for Exchange or Store Credit within 30 days of purchase date. Items purchased on DVF.com may not be returned at U.S. DVF Outlets. In Store full price returns will only be accepted and processed upon presentation of an original receipt from DVF.com. Store Associates will send the returned merchandise back to our warehouse free of charge. You will receive your refund once we receive the merchandise back to our warehouse and process the return. Returns sent from the full price stores may take up to 10 business days to process.

Return Status

We are unable to provide delivery confirmation, but you will receive an email with the total refund amount when the return is complete. Please allow up to 10 business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. DVF.COM does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing. Exchanges are accepted at any DVF Retail Store, excluding Outlet locations. Please contact Client Services at clientservices@dvf.com or 888-472-2383 for assistance.

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